Terms of service

Neura AI is provided by NeuraFort Group Inc., registered in Delaware, United States (“we”, “us”, “our”). These terms apply to you, and to the organisation you represent if you are signing up on its behalf, in which case you confirm you are authorised to bind it. We may perform our obligations through group companies, including NeuraFort Group Limited, while remaining responsible to you for the service.

Our privacy policy forms part of this agreement. If we have signed a separate written agreement or order form with you, that document takes precedence where it conflicts with these terms.

• You must provide accurate registration details and keep them up to date.
• You are responsible for keeping credentials secure and for all activity under your account. Tell us promptly at hello@myneuraai.com if you suspect unauthorised access.
• You are responsible for the users you invite, the permissions you grant them, and the integrations you connect.
• You must be at least 18 and legally able to enter into a contract.

Neura AI connects to the systems you authorise and uses them to capture and qualify enquiries, orchestrate work, retrieve knowledge and report on your pipeline. We may add, change or remove features as the product develops. If we materially reduce a core feature you rely on, we will give you reasonable notice and you may cancel without penalty.

You must not, and must not permit anyone else to:

• use Neura AI to break the law, infringe intellectual property or privacy rights, or send unsolicited bulk messages;
• connect data you do not have the right to connect, or use it in a way the people it concerns would not reasonably expect;
• attempt to breach, probe, overload or disrupt the service, or access another customer's data;
• reverse engineer the service, or use it to build a competing product;
• resell, sublicense or white-label the service except under a written agreement that permits it;
• misrepresent AI-generated output as reviewed professional advice where it has not been reviewed.

We may suspend access immediately where use presents a security, legal or operational risk. We will tell you why, and restore access once the issue is resolved.

You retain all ownership of the content you connect and the output Neura AI produces for you. You grant us a limited, non-exclusive licence to host, process and transmit that content solely to provide the service to you, and to comply with the law.

We do not sell your data, and we do not use your content or conversations to train foundation or generalised AI models. How we handle personal data, including data from connected Google services, is set out in our privacy policy.

Where we process personal data on your behalf, you are the controller and we are the processor. A data processing agreement is available on request.

Neura AI generates responses, summaries, classifications and suggested actions from the material you connect. Machine-generated output can be incomplete, out of date or wrong, and similar output may be produced for other customers.

You are responsible for reviewing output before relying on it or sending it to a client. Neura AI does not provide legal, financial, tax, medical or other regulated professional advice, and must not be presented to your own clients as if it did.

The service integrates with third-party tools such as email, calendar, storage, messaging and CRM providers. Your use of those tools is governed by their own terms. We are not responsible for their availability, or for changes they make to their APIs that affect an integration, though we will make reasonable efforts to maintain the connections we advertise.

We aim to keep Neura AI available at all times, but the service is provided on an “as available” basis. It may be interrupted for maintenance, for updates, because a third-party provider fails, or because of events outside our reasonable control. We will give advance notice of planned maintenance where we can.

Support is provided by email at hello@myneuraai.com during business hours. Unless a written agreement with you states a specific uptime commitment, none is promised by these terms.

• Paid plans are billed in advance on the cycle you select, and renew automatically until cancelled.
• Fees exclude VAT and other applicable taxes, which are added where required.
• Usage beyond an included allowance is charged at the rate shown on the pricing page at the time.
• We may change prices with at least 30 days' notice before your next renewal. Continuing to use the service after that constitutes acceptance; if you do not accept, you may cancel before renewal.
• Payments are non-refundable except where the law requires otherwise or we agree in writing.
• We may suspend access to accounts that remain unpaid after written notice.

You may cancel at any time; cancellation takes effect at the end of your current billing period and you keep access until then. We may terminate or suspend this agreement if you materially breach these terms and do not fix it within 14 days of written notice, or immediately if required by law or if you become insolvent.

You can export your data at any time while your account is open. After closure we delete or irreversibly anonymise your data within 30 days, except where we must retain records to comply with the law. Sections 5, 6, 11, 12 and 14 survive termination.

Each party will keep the other's non-public information confidential and use it only for this agreement. We retain all intellectual property in Neura AI, including the software, models, interfaces and documentation; nothing here transfers ownership of it to you. If you send us feedback or suggestions, we may use them without obligation to you.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.

Subject to that, and to the fullest extent permitted by law: the service is provided without implied warranties of merchantability, fitness for a particular purpose or non-infringement; neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings; and our total aggregate liability arising out of or in connection with this agreement is limited to the fees you paid in the twelve months immediately before the event giving rise to the claim.

You agree to indemnify us against claims, losses and reasonable costs arising from your use of the service in breach of these terms, from content you connect that you had no right to connect, or from your use of AI output in a way these terms prohibit.

This agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in Delaware, United States have exclusive jurisdiction over any dispute arising from it. Before starting proceedings, both parties agree to attempt to resolve the matter in good faith by contacting the other in writing.

If any provision is found unenforceable, the rest remains in force. A failure to enforce a term is not a waiver of it. You may not assign this agreement without our written consent; we may assign it to a successor in connection with a merger, acquisition or sale of assets. These terms, together with the privacy policy and any written agreement between us, are the entire agreement on this subject. There are no third-party beneficiaries.

We may update these terms as the product and the law change. We will update the date at the top of this page, and where a change materially affects your rights we will give you reasonable notice before it takes effect. Questions go to hello@myneuraai.com.